At Suyarq Peru, we deeply value your trust and are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services or visit our website.
1. Information We Collect
To provide you with our tourism services, we must collect certain personal information, which includes, but is not limited to:
- Contact details: Full name, email address, phone number, and country of residence.
- Travel documentation: Passport or ID number, date of birth, nationality, and gender (mandatory information required by the Peruvian government to purchase entrance tickets to tourist sites and train tickets).
- Preferences and medical requirements: Dietary restrictions, allergies, or medical conditions relevant to ensuring your safety during tours (such as the Inca Trail or high-altitude excursions).
2. How We Use Your Information
We use your personal information strictly for the following purposes:
- To process your bookings and manage payments for the contracted services.
- To purchase entrance tickets to archaeological sites (e.g., Machu Picchu), government permits, train tickets, and hotel reservations.
- To communicate with you regarding confirmations, itinerary updates, and to respond to your inquiries.
- To improve our services and personalize your travel experience.
3. Sharing Your Information
Suyarq Peru does not sell, rent, or trade your personal information to third parties. We only share your data with:
- Direct service providers: Hotels, train operators (PeruRail/Inca Rail), airlines, and tour guides, providing only the information necessary to fulfill your reservation.
- Government Entities: The Peruvian Ministry of Culture (MINCUL) and other state authorities, which require exact passport details to issue official and non-transferable tickets and permits.
4. Data Security
We implement administrative and technical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
In accordance with the Peruvian Personal Data Protection Law (Law No. 29733), you have the right to Access, Rectify, Cancel, and Oppose (ARCO rights) the use of your personal data. If you wish to exercise any of these rights or request the deletion of your information from our database, you can contact us by sending an email to info@suyarqperu.com.
6. Use of Cookies
Our website uses cookies to enhance the user experience, analyze site traffic, and deliver relevant content. You can set your browser to refuse all cookies, although this may limit some functionalities of our website.
7. Changes to this Policy
We reserve the right to update this Privacy Policy at any time. We encourage you to review this page periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Correo electrónico: info@suyarqperu.com
- Teléfono/WhatsApp: +51 999 999 999
- Dirección: Urb. Cusco, Perú