Acceptance of and Agreement to Our Terms and Conditions
Making a reservation with Suyarq Peru constitutes express acceptance of our Terms and Conditions. By booking any of our services, you acknowledge that you have read, understood, and accepted them in their entirety.
At Suyarq Peru, we strive to provide you with an organized, reliable, and memorable travel experience. Our Terms and Conditions are the first step in clearly establishing the rights, responsibilities, and conditions associated with our services, allowing us to arrange every detail so you can enjoy your trip with peace of mind and confidence.
Booking Confirmation and Acceptance
Once the customer has submitted a booking request to Suyarq Peru, the reservation will be subject to verification and confirmation of the corresponding payment.
As part of the booking process, Suyarq Peru will email the customer the final booking confirmation document along with the detailed itinerary, clearly specifying the services included and not included in the booked package, as well as the conditions, terms, and considerations applicable to the reservation.
The customer must carefully review all the information provided and promptly communicate any questions, requested changes, corrections, or concerns before the final confirmation of the reservation.
Once the corresponding documentation has been sent, if no response, comments, or objections are received from the customer, it will be understood that the customer has reviewed and accepted the information provided, the booked services, the booking conditions, and the Terms and Conditions established by Suyarq Peru.
1. CANCELLATION POLICIES
The deposit paid when confirming the reservation is 100% non-refundable. If the customer needs to cancel the reservation for any reason, additional charges may apply depending on how much time remains before the tour’s start date.
Because certain tourism services, such as admission tickets, train tickets, accommodations, and transportation, are subject to the cancellation policies of their respective providers, it is not always possible to recover the amounts paid. For this reason, cancellation requests will be subject to the conditions established for each service.
Cancellation Requests
To request the cancellation of a reservation, the customer must send a formal request by email to their Suyarq Peru sales advisor. The request must be submitted by the booking holder, meaning the person who made the reservation and paid the initial deposit. Cancellation requests submitted by third parties without proper authorization will not be processed.
Cancellations for personal reasons, including interpersonal conflicts, changes in plans, or circumstances related to personal relationships, will be subject to our cancellation policy and will not be refundable when stipulated by the applicable conditions. For this reason, we ask our customers to carefully review their travel plans before confirming the booking of our services.
Deposit Policy and Cancellation Charges
Once a reservation with Suyarq Peru has been confirmed, the initial deposit is non-refundable. Cancellations may be subject to additional charges, the amount of which will depend on the time elapsed and how close the tour’s start date is.
CANCELLATIONS OF MACHU PICCHU TICKETS, TRAIN TICKETS, HOTELS, AND TOUR PACKAGES
Admission tickets to tourist attractions, train tickets, hotel reservations, and any other services booked in advance are subject to the specific conditions of each provider.
If the customer cancels, Suyarq Peru will process the corresponding request. The refundable amount will depend on each provider’s conditions and the services for which payments can be recovered, excluding those that have already been issued or confirmed or that are non-refundable.
The following table details the applicable charges and corresponding conditions.
CANCELLATION CONDITIONS FOR ONE-DAY TOURS
This policy applies to one-day excursions, such as the Sacred Valley, Humantay Lake, Rainbow Mountain, City Tour, and other similar activities.
- Cancellations made more than 72 hours in advance: A full refund of 100% of the amount paid will be issued.
- Cancellations made less than 72 hours in advance: No refund will be issued. The amount paid will be non-refundable.
- Failure to appear (No-show): If the passenger does not arrive at the designated meeting place at the scheduled time to begin the excursion, they will not be entitled to any refund.
Tour Cancellation or Withdrawal by the Customer
Once the trek has begun, if the customer voluntarily decides to withdraw or is unable to continue due to health reasons or physical condition, they will not be entitled to a refund for any booked and unused services.
Furthermore, all additional expenses resulting from this situation, including meals, accommodations, transportation, and other services, will be the sole responsibility of the customer.
The possibility of rejoining the group to visit Machu Picchu on the last day will depend on logistical feasibility, transportation availability, and the validity of the corresponding admission tickets and reservations. This option is not guaranteed.
Natural Disasters and Force Majeure Events
Itinerary modifications: In the event of natural disasters, adverse weather conditions, or other unforeseen circumstances beyond our control that prevent the normal provision of our services, Suyarq Peru reserves the right to cancel, interrupt, or modify the itinerary, always prioritizing the safety and well-being of our travelers.
If such circumstances make it impossible to provide the booked service, any refund will be subject to the conditions of the providers involved and any non-recoverable expenses already incurred. Refunds are not guaranteed for services that cannot be provided.
Pandemics and Unforeseen International Events
If a pandemic or any unforeseen circumstance beyond our control prevents us from providing the booked service, no refunds will be issued. As an alternative, the customer may request a new date to use the booked service, subject to availability and applicable conditions.
Customer Absence
Failure to attend briefing sessions: If the customer does not attend the scheduled briefing session before the excursion, this will be considered an unexcused absence. The customer will be responsible for reviewing the instructions and information previously provided.
Failure to attend guided tours: If the customer does not attend a scheduled guided tour or decides not to participate, this will be considered an unexcused absence. No refunds or compensation will be offered for unused services, in accordance with the booking conditions.
Important Notice
We recommend carefully reviewing the following considerations before starting your excursion to help ensure a satisfactory experience and avoid potential inconveniences during your trip.
2. BOOKING PROCESS
Booking your next adventure with SUYARQ PERU is quick and secure. Contact our team through our customer service channels and receive personalized assistance to answer your questions, choose the ideal tour, and organize every detail of your trip. We are here to help you enjoy an unforgettable experience in Peru!
HOW TO BOOK YOUR EXCURSION
To begin the booking process and ensure that your excursion is properly organized, you must provide the following information for each participant:
- Full name:
- Passport number:
- Nationality:
- Date of birth:
- Gender:
- Phone number:
When making a reservation directly through our website, the customer is responsible for providing complete, accurate, and truthful information.
It is the customer’s responsibility to verify that their first and last names, as well as their passport number, are entered correctly and match the information on their official identification document. They must also provide valid and up-to-date contact information, including an email address, phone number, and WhatsApp number.
To confirm the reservation, the customer must make an initial payment equivalent to 50% of the total tour cost, using any of the authorized payment methods provided by our sales representative.
Once the initial deposit has been made, I will email you the final booking confirmation, along with all the corresponding details and the complete tour itinerary.
The remaining 50% must be paid in cash on the first day of your arrival in the city of Cusco, directly to the SUYARQ PERU staff who will welcome and assist you during your experience.
Availability of Machu Picchu admission tickets, train tickets, hotels, and other services may change at any time. Therefore, your reservation will only be guaranteed after payment has been received and verified.
Book via WhatsApp
- +51904592299 (Customer service in Spanish)
- +51904592299 (Customer service in English)
Book via Email
3. PAYMENT METHODS AND CONDITIONS
Suyarq Peru accepts the following payment methods for the booking deposit and the remaining balance before the tour begins.
Final Payment
The outstanding balance must be paid no later than one day before the excursion begins, using any of the following payment methods:
- Cash: We accept payments in U.S. dollars (USD).
Payments in Peruvian soles (PEN) can only be made at our office and are subject to the exchange rate in effect on the payment date.
- PayPal: An additional 7% processing fee applies.
- Debit or credit card: An additional 5% processing fee applies.
- Payment via Western Union: The advance payment may be made through Western Union, subject to prior coordination with our sales representative. To do so, you must send your request to info@suyarqperu.com and, once the payment has been made, provide us with the MTCN code to verify the transfer.
- Payment by bank transfer: The customer will be responsible for covering all fees and additional charges imposed by financial institutions.
Initial Deposit Policy
Once the reservation has been confirmed, the initial deposit is considered non-refundable and non-transferable. This policy also applies in cases of medical emergencies, illness, or other personal circumstances. Therefore, medical reports or certificates will not be accepted as justification for requesting a refund.
Why Is the Initial Deposit Non-Refundable?
The deposit is immediately allocated to arranging and purchasing permits, admission tickets, hotel reservations, train tickets, as well as booking suppliers and other services necessary to ensure the proper organization of your excursion.
Because these commitments generate expenses that, in many cases, are non-refundable to our company, Suyarq Peru has established this policy to cover the costs incurred from the moment the reservation is confirmed. Consequently, the initial deposit cannot be refunded or transferred to another person or reservation.
4. DATE CHANGES
Penalties and Additional Charges for Date Changes
Any date change requested by the customer will be subject to a penalty per person, the amount of which will vary depending on the excursion or tour package booked.
Why Does This Charge Apply?
The penalty amount does not represent a profit for our company. Instead, it is used to purchase new admission tickets, since the original tickets reserved for the initial excursion date are forfeited and are neither refundable nor transferable.
Purchase of New Admission Tickets
Cost of additional admission tickets:
- Machu Picchu: US$50.00 penalty per person.
- Huayna Picchu: US$58.00 penalty per person.
- Machu Picchu Mountain: US$58.00 penalty per person.
- Any other additional admission ticket or modification requested by the customer.
Important Notice
Admission tickets to Machu Picchu, Huayna Picchu, and Machu Picchu Mountain are non-refundable and non-transferable. Therefore, we recommend planning your trip in advance and carefully verifying your selected dates before making a reservation.
These conditions are subject to the policies established by Peru’s Ministry of Culture.
5. RULES AND POLICIES FOR INCA TRAIL TRAVELERS
Booking your Inca Trail adventure requires the issuance of a permit issued in the traveler’s name, which is personal and non-transferable. Due to the conditions established by the relevant authorities, it is essential to understand and comply with the following policies before confirming your reservation.
- Non-transferable permits: Permits issued for the Inca Trail are personal and non-transferable. Once issued, they cannot be assigned or transferred to another person.
- Non-refundable policy: Permits are non-refundable. If, for any reason, the traveler is unable to take part in the excursion, they will forfeit the amount paid for the permit, in accordance with applicable regulations.
- Date changes are not permitted: Once the permit has been purchased, it is not possible to modify the entry date or transfer the reservation to another date.
- Government rules and regulations: These conditions are not established by Suyarq Peru or by travel agencies. They are based on the requirements set by the relevant Peruvian authorities. Therefore, we must strictly comply with current regulations.
Important Notice
If the relevant authorities order the closure of the Inca Trail to Machu Picchu due to natural disasters, adverse weather conditions, or other unforeseen circumstances, Suyarq Peru will offer an alternative route, provided that safety conditions and availability allow it.
6. MEDICAL DECLARATION AND TRAVELER RESPONSIBILITIES
Mandatory Traveler Declaration
When making a reservation, travelers must inform Suyarq Peru of any pre-existing medical conditions, allergies, or relevant health concerns that could affect their participation in the excursion. This information is essential to help us take the necessary precautions and ensure the safety and well-being of all our travelers.
Health Requirements for Tour Participation
- Physical fitness: All participants must be in suitable physical condition to complete the excursion safely.
- Health requirements for participants over 70 years old: Travelers over 70 must provide an up-to-date medical certificate issued by a licensed healthcare professional confirming their good health and ability to participate in the excursion.
- Pre-existing medical conditions: Participants with any medical condition must provide, at the time of booking, an up-to-date medical certificate signed by a licensed healthcare professional confirming their fitness to participate in the excursion.
Important Notice
For safety reasons, Suyarq Peru may deny participation in the excursion if the traveler fails to provide the required medical certificate or does not disclose any relevant health condition in a timely manner.
Health Conditions and Fitness to Travel
Each participant is responsible for determining whether they are in suitable physical condition and health to complete the excursion, considering their medical history, current health status, and the physical demands of the route.
Travelers are advised to consult a healthcare professional before traveling to obtain medical advice, learn about recommended vaccinations, and understand any other necessary preventive measures.
Pregnancy and Traveler Responsibilities
Pregnant travelers must inform us of their pregnancy when making the reservation so that the necessary conditions and recommendations for participating in the excursion can be evaluated.
Pregnancy is considered a relevant medical condition for travel safety. Therefore, it is mandatory to inform Suyarq Peru of this condition at the time of booking.
Travel Insurance
We recommend that all travelers purchase travel insurance to ensure coverage in case of possible emergencies or unforeseen circumstances.
- Unforeseen situations during the trip
- Emergencies and unexpected events
- Coverage for unexpected travel disruptions
- Protection against unexpected incidents
- Unforeseen circumstances and cancellations
7. APPLICABLE LEGAL FRAMEWORK
- All commercial relationships, transactions, services, and any potential disputes arising from the booking of our services will be governed by the laws of the Republic of Peru.
- By booking or using the services of Suyarq Peru, the customer agrees to submit to the jurisdiction of the competent courts of Peru for the resolution of any disputes or disagreements.
Authorization for the Use of Photographs and Videos
- By participating in tourism services organized by SUYARQ PERU, the customer may authorize the taking and use of photographs and audiovisual recordings made during the booked excursions and activities.
- Such material may be used exclusively for institutional, promotional, and advertising purposes through our website, social media, brochures, and other communication channels.
- This authorization does not entitle the customer to remuneration, financial compensation, or any other type of benefit.
- Customers who do not wish to grant this authorization must expressly communicate their decision by email to their Experience Designer before the trip begins.